Schedules: We will use our best performance to avoid delay in carrying you and your baggage to your destination. We will effort to adhere to published schedules in effect on the date of travel. However, times shown in timetables, schedules or elsewhere are subject to change and from time to time and we shall not be liable in any way whatsoever for any loss incurred by passengers as a result of such change.

Flight Cancellation or Changes Flight Schedules: At any time after your booking has been made, we may change our schedules and/or cancel, terminate, divert, postpone, reschedule or delay any flight where we reasonably consider this to be justified by circumstances beyond our control or for reasons of safety or commercial reasons. In the event of such flight cancellation, we shall at our option, either:

• International Routes

  1. Arrange passengers to travel on the earliest flights if seats are available with no additional cost. Or the airline will extend the period of reservations; or

  2. If the passenger does not wish to travel, passenger can keep the tickets as Credit Shell. Passengers can reuse Credit Shells which must be done at least 4 hours before departure.

     • In the case of Schedule Change, if flight has been changed the departure time more than 30 minutes, Passenger can keep credit shell 180 days from the original travel date.

     • In the case of Flight Cancellation, Passenger can keep credit shell 365 days from the original travel date.

  3. If the passenger wishes to cancel the trip due to Flight Cancellation and / or Schedule Change before or after the original departure time of three (3) hours or above, the airline will process to refund the air fare and the fee charged in accordance with the amount. Or only the part that has not traveled yet. Passengers can claim the return fare through their bank account, credit card or debit card.

• Charter Flight

  • The airline complies with the announcement of the Ministry of Transport on Protection Rights Using Thai air carriers Services for Domestic Scheduled air services 2013 (B.E. 2556)

• Domestic Routes

  • The airline complies with the announcement of the Ministry of Transport on Protection Rights Using Thai air carriers Services for Domestic Scheduled air services 2010 (B.E.2553)

    Remarks: In case passenger chooses or accepts to keep the tickets as Credit Shell, Passengers can reuse Credit Shells which must be done at least 4 hours before departure.

    • In the case of Schedule Change, if flight has been changed the departure time more than 30 minutes, Passenger can keep credit shell 180 days from the original travel date.

    • In the case of Flight Cancellation, Passenger can keep credit shell 365 days from the original travel date.