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Lion Air Terms & Conditions
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Terms and Conditions

Article 1 Definition

1.1 Meanings: In these Terms & Conditions, these particular expressions have the following meanings

  1. "We", "our", "ourselves”, “us" and "Carrier" means Thai Lion Mentari Co., Ltd (Thai Lion Air).
  2. “Guests”, "passenger"," you", "your" and "yourself" means any customer, except members of the crew, carried or to be carried in an aircraft with our consent.
  3. "Baggage" or "baggage" means your personal property accompanying you in connection with your trip. Including both your Checked and Unchecked Baggage.
  4. "Baggage Check" means a document issued to Passenger by us as a receipt for Checked Baggage and which relate to the carriage of Checked Baggage and includes the Baggage Identification Tag.
  5. "Baggage Identification Tag" means a document issued by Airline for identification of Checked Baggage.
  6. "Checked Baggage" means baggage of which we take custody and for which we have issued a Baggage Identification Tag; it is also sometimes referred to as "registered baggage".
  7. "Conditions of Contract" means those statements contained in or delivered with the Itinerary, identified as such and which incorporate by reference, these Terms & Conditions and notices available at our offices and check-in counters.
  8. "Connecting Time" means a time between the arrival of one flight to the departure of another flight which shall not be less than ninety (90) minutes and not more than twelve (12) hours apart. We reserve the right to revise the Connecting Time without prior advice due to airport restrictions imposed upon us by the airport operator and/or operational requirements.
  9. "Damage" includes death, bodily injury to a passenger, delay, loss, partial loss or other damage, arising out of or in connection with carriage or other services incidental thereto performed by us.
  10. "Electronic Ticket" means the Itinerary issued by us or on our behalf, and if applicable, a boarding document.
  11. "Itinerary" or “Travel Itinerary” means the document we issue to Passenger that includes the Passenger's name, flight information, booking number, Conditions of Contract and notices.
  12. "Route" means the flight from the airport at the point of Origin to the airport at the point os destination.
  13. “Seat” means a seat in our aircraft.
  14. "Tariff" means our fares and charges published electronically or on paper.
  15. "Ticket" means the Itinerary and includes the Electronic Ticket issued by us or on our behalf and including the Conditions of Contract and notices contained in it.
  16. "Terms & Conditions" means these Terms and Conditions of Carriage.
  17. "Unchecked Baggage", means any baggage other than Checked Baggage including all items brought by you into the aircraft cabin.
  18. “Website" means the internet site www.lionairthai.com provided by us for the purpose of Passengers making online bookings and to access information about us.

Article 2 Applicability

  1. General: These Terms & Conditions apply to the carriage by air or by other means of transportation including transportation of Passengers and Baggage performed by us of on our behalf and to any liability we may have in relation to that carriage and transportation.
  2. Terms & Conditions: Except as provided in these Terms & Conditions, in the event of inconsistency between these Terms & Conditions and our Conditions of Contract of any other regulations we may have dealing with particular subjects, these Terms & Conditions shall prevail
  3. Language: The language of these Terms & Conditions is English shall be the sole language used in the interpretation of these Terms & Conditions.

Article 3 Reservation Channels

  1. Reservation through Website: Reservation through the website must be made at least 4 hours prior to the departure and completed the payment as you select.
  2. Reservation through Call Center: (+66) 02 529 9999 Reservation made through the Call Center by Credit card must be completed at least 4 hours prior to the departure with processing fee.
    • Call Center processing fee is THB107 (VAT Included) for Domestic route, THB100 for International route per passenger.
  1. Reservation through Sales counters: Reservation through Sales Counters, the payment methods are credit card or cash. You can make reservation before the Check-in counter of that flight close.
    • Remark: Cash is not applicable in Singapore and Indonesia
  2. Group Reservation: Reservation for a party of 10 and above can be made through call at (+66) 02 529 9977 on Monday-Friday at 08:30 – 17:30 (local time).
    • The reservation must be made at least 10 days in advance and the payment can be made through bank transaction.
    • Note that group reservation payment depends on the advance reservation date and under our staffs’ discretion.

Article 4 Tickets and Itinerary

  1. Itinerary: The Itinerary is prima facie evidence of the contract for carriage between passenger and us. The Itinerary, these Terms & Conditions and our Conditions of Contract (including applicable Tariffs) together constitute the terms and conditions of the contract of carriage between you and us. The Itinerary will send directly through e-mail of passengers.
  2. Transferability: The contract for carriage is only transferable as provided in these Term & Conditions and our Conditions of Contract.
  3. Validity: The Itinerary is only valid for the Passenger named, details and the flight specified.
  4. Identity: We will provide carriage only to the Passenger named in the Itinerary or Electronic Ticket. You will be required to produce appropriate identification for Domestic route and passport for International route to confirm traveling. (Name in Itinerary must be match with Identity Card or Passport)

Article 5 Fares

  1. General: Fares apply only to carriage from the airport at the point of origin to the airport at the point of destination. Fares include ground transport services between airport and airport or town terminals. We are strictly a point-to-point carrier and shall not be responsible to you for any connecting flights.
  2. Infants: The fees for infants between eight (8) days old to under the age of two (2) years old (24 months) are provided in the Fee Schedule. We reserve the right to not carry infants less than eight (8) days-old. And we are allowed 1 Infant for 1 adult to sit on an adult’s lap. We are not allowed to bring perambulators and baby seats in the cabin of aircraft.
  3. Government Taxes and Surcharge: Any government taxes and surcharge Imposed on air travel by the Government, relevant authority or the airport operator in respect of your use of any of our services of facilities will be in addition to our fares. Such government taxes and surcharge imposed on air travel may change from time to time and can be imposed even after the date that your booking has been confirmed. You shall nevertheless bear such government tax, fee or charge as and when they fall due prior to departure. We shall refund airport tax only. We reserve the right to change a fee refund.
  4. Currency: Fares and charges are payable in the currency prescribed with our published fares unless otherwise specifically stated by us.
  5. Accuracy: All fares, prices, flight schedules, routes published, pre-booked products and service are correct at the time of publication and are subject to change at any time without prior notice.
  6. Applicable Fares: Applicable fares are those published by us or on our behalf whether other medium, Fares may exclude airport taxes and other charges unless otherwise specifically stated by us.

Article 6 Booking and Seats

  1. Reservation: Reservation through the website must be made at least 4 hours prior to the departure after got booking confirmation passenger must be completed the payment before time limit was expire as you select, In case payment be made during the expired the Airlines do not permitted and may refuse onboard without notice
  2. Personal Data: You hereby acknowledge and agree that your personal data has been given to the airlines for the purposes of making bookings for carriage and providing you with confirmation of the booking, providing services and facilities, The immigration and entry procedures process, billing and auditing, checking payment cards, security, legal purposes, credit card issuance, system testing, maintenance and statistical analysis. • For these purposes, by entering into a contract of carriage with us you authorize us to retain and use your personal data and to transmit it to our own offices, authorized agents and third-party business associated, government agencies, other carriers of the providers of the services mentioned above.
  3. Seat: After passenger check-in at the counter we do not guarantee to provide any particular seat in the aircraft and you agree to accept any seat that may be allotted or is otherwise made available on the flight. We do reserve the right to re-assign seats at any time, including after boarding of the aircraft. This may be necessary for operational, safety, government regulation, and health or security reasons. Passengers are not allowed to move to another seat. Unless specified seat on the ticket only
    • Lion Seat Selection
      1. Lion Seat Selection can be booked via website www.lionairthai.com, call center (+662-529-9999), and ticket counters.
      2. Lion Seat Selection can be made at least 4 hours prior to flight departure via call center and website. Or passenger can contact ticket counter at the airports before check-in counter closed.
      3. Lion Seat Selection cannot be transferred to other passengers and name changes are not permitted.
      4. Lion Seat Selection can be accessed immediately after purchase. Selected seat can be changed at check-in counter on departure date.
      5. Lion Seat Selection is not available in advance:
        1. passengers who have already checked-in on mobile or online web check-in less than 4 hours.
        2. Infant Ticket (age not over 2 years)
      6. Airlines reserve rights to randomly assign seat to passenger who do not has a confirmed Lion Seat Selection in the reservation.
      7. Group Booking (more than 10 passengers with the same PNR booking) can book Lion Seat Selection, please contact call center (+662-529-9999) at least 4 hours’ prior departure time.
      8. Lion Seat Selection is non-refundable except schedule change or flight cancellation by Thai Lion Air only. Seat will be moved to the new flight. Seat may be changed if selected seat is not available on the new flight. Although, passenger can request for full refund. To confirm update flight schedule and rebook seat, passenger can contact call center (+662-529-9999) at operating hours.
      9. In the event of a voluntary change (i.e. a change made by passenger) change flight fee will have applied following airlines terms and conditions. Lion Seat Selection will be accepted on the new flight at no additional cost (same destination only). Seat may be changed if selected seat is not available on the new flight.
      10. Thai Lion Air reserves the rights to change the rates, terms and conditions of Lion Seat Selection at any time without prior notice.

Remark: In the case that passenger wishes to change their seat while traveling on the aircraft, Thai Lion Air has a seat for selling, depending on availability and flight routes as detailed below


Routes and rate of seats while traveling on the aircraft

Routes

Thai Baht
Domestic routes 300
International routes 500
Japan routes 950

* The airline reserves the right to make changes without prior notice.

Article7Flight Change

Once a booking has been confirmed and ticket issued, change flight are subject to the following terms: The flight change is allowed, must be made at least 4 hours prior to the Original departure time. For the flight change if less than four hours are not permitted to be made. The surcharge for change flights are provided in the Fee Schedule rule, subject to the following conditions:

  • If a lower fare is available, the difference is fares will not be refunded to the passenger.
  • If the new flight booked is in a higher fare class than that of the cancelled booked flight, the difference in fares shall be paid by the passenger before the change can be made.
  • The change is not confirmed until we issue you a new Itinerary and/or booking number.
  • Changes on route(s) are not allowed.
  • Has processing fee to charge
  • Change flight charge Admin fee 750 Baht per person/ per sector which is not Include different fare between the time of booking and the time of making changes (if any) or different fare between Airlines ticket and Travel agency will be charged, If the new flight booked is more expensive (in a higher booking class) than the originally booked flight, the difference in fares need to be paid for the change

Change ticket is available be made at official website www.lionairthai.com or sales counter / tickets office at the Airport / Call center at +662-529-9999 (Daily 07.00-20.00)

Article 8 Name Correction

Once a booking has been confirmed and ticket issued, Name change not permitted, unless name or last name which include title name are missing some character passenger can contact the airlines staff to do the name correction

  • Not more than three (3) characters (Include First / Middle name and Last name) with the same pronunciation will be free of charged.
  • More than three (3) characters (include First /Middle name & Last name) with the same pronunciation will be charged for name correction fee.
  • Change name to be a new person is not allowed or not same pronunciation
  • Name correction fee will be charged 750 per person / per booking code / per time

name correction procedure is available be made at sales counter / tickets office at the Airport / Call center contact number at +662-529-9999

Once a booking number has been issued, you are not allowed to substitute the passenger named in the confirmed booking with another passenger’s name. But the incorrect name can be changed with our Process Fee.

Article 9 Cancellation and Refund

  1. Airport Taxes (TS) is refundable.
  2. Passenger can refund within 90 Days from travelling date.
  3. TRAVEL INSURANCE is non-refundable.
  4. For refund duplicate Itinerary, details of both itineraries must be exactly match in flight detail, time and date of traveling, Spelling name, channel of payment including tour code of agent and date of reserve. Otherwise, the airline will process refund follow term and conditions.
  5. Fraud Transactions: The case is confirmed by the bank credit card holder as a fraud.
    • If the ticket has not been used on all flights according to the list of tickets. The airline will refund the full amount to the registered card.
    • If partially used and booking is still validation, partial refund to the registered card.
  1. Ancillaries (EMD such as travel insurance, meals) are non-refundable.

Article 10 Check-in

Check-in and Other Requirements of Carriage

  1. Check-in, Deadlines and Conditions: Counter for registration to confirm travel, check in counter for Domestic flights open 2 hours before the scheduled time departure and close 45 minutes before the scheduled time departure. Check in counter for International flights open 3 hours before the scheduled time departure and close 1 hour before the scheduled time departure. Effective from January 27, 2020 onwards. In any event, without derogating from the generality of other provisions of these Term & Conditions governing the right of refusal of carriage, we reserve the right not to allow you to check in without any liability to you:
    • If you fail to have proper identification to identify yourself to our staff.
    • If you fail to have the proper documents (travel documents that are damaged will not be accepted as proper documents), permits, visa, necessary for travel to a particular place or country.
    • If you have not fully paid any fare or other fees or charges or surcharges due to us.
    • If you have been violent to our staff or caused disturbance at our counter or have abused our staff whether physically or verbally.
    • If the Government or other authorities prohibits your checking in or boarding the aircraft.
    • If in our judgment, you are not fit to travel due to drunkenness or any obvious adverse medical condition; and/or
    • If in our judgment, you are not medically fit to travel or your medical condition poses or could pose a danger or threat to the health of other passengers.
  1. Boarding: You should be at the boarding gate at least thirty (30) minutes prior to scheduled departure. Boarding closes Twenty (20) minutes prior to departure. If you arrive later than this at the boarding gate you will not be accepted for travel.
  2. No-show: You must be present at check in on time and be present at the boarding gate not later than the time specified by us at the time of check in. Failing to check in on time and boarding the aircraft on time, you can contact the airline to process refund follow terms and conditions.
  3. Travel Documents: You are responsible for obtaining and must possess and have available for presentation as required by the relevant authorities all entry and exit, health and other documents required by law, regulations, order, demands or requirements of the countries flown from, into or over. We reserve the right to refuse carriage to any Passenger who has not complied with, or whose documents do not appear to comply with, such applicable laws, regulations, orders, demands or requirements:
    • Domestic Routes: 
      • Thai Passenger
        • Age under 7 years old present Birth Certificate or Passport
        • Age older than or equal to 7years old present Thai national id card, Government Official Identification Card or Passport.
        • Disabled Passengers present Thai national id card, Identification card for persons of disabilities or Passport.
        • Monks and Novices present Thai national id card, passport or The Official Certificate for Monks and Novices (Nang Sue Suddhi - Thai nationality only)
      • Foreign Passenger
        • Foreign passengers present passport, Alien identification card issued by the Department of Provincial Administration or travel document for foreigners issued by the Department of Consular Affairs.
        • Immigrants or refugees present an identity document issued by the United Nations. or travel document for foreigners issued by the Department of Consular Affairs.
          • Remark: Passengers traveling on domestic routes are responsible for providing an original identification document that is valid and not expired on the date of travel.
    • International Routes: 
      • All passengers traveling on international routes present the valid passports or travel document for foreigners issued by the Department of Consular Affairs. In case of losing passports, can use another identity document issued by the embassy of citizenship such as an Emergency passport or Emergency travel certificate.
      • Those traveling to an international is solely responsible for obtaining and checking their passport and   others travel documents validity, including visa if necessary, to comply with the rules and regulations on admitting other nationality individuals entering its territory of a departure country, transit or transfer country and destination country.
        • Remark: The passport of individuals traveling overseas should have a validity of more than 6 months from the traveling date. An exception may be made when entering some certain countries with different regulations. Place check the information from the embassy of the country you will travel to.
  1. Refusal of Entry: You agree to pay the applicable fare and/or penalties or fines whenever we, on order of any Government or immigration authority, are required to return you to your point of origin or elsewhere, to your inadmissibility into a country, whether of transit or destination. In such circumstances we will not refund the fare to you.
  2. Passenger Responsible for Fines, Detention Costs, Medical Costs, etc. : If we are required to pay or deposit any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries flown from, into or over or to produce the required documents, or administering any medical care including paramedic services in cases of emergencies at ports of departure and arrival, you shall on demand reimburse to us any amount so paid or expenditure so incurred or to be paid. We may apply towards such payment or expenditure the value of any carriage unused by you, or any funds due to you in our possession.
  3. Security Inspections: You shall submit to any security or health checks by Government or airport officials or by us.

Article 11 Refusal and Limitation of Carriage

  1. Right to refuse carriage: We may refuse carriage of you or your baggage for reasons of safety or if, in our reasonable discretion, we determine that:
    • Action is necessary for reasons of safety or security.
    • Such action is necessary in order to comply with any applicable laws, regulations or orders of any state or country to be flown from, into or over.
    • Your conduct, status, age or mental or physical condition or the physical condition of your baggage is such as to cause reasonable fear of harm, to other passengers or to our crew or that that you may pose a hazard or risk to yourself, other persons or to property.
    • You have committed misconduct on a previous flight and there is a reasonable likelihood that such conduct may be repeated.
    • You have not observed, or to fail to observe, our instructions.
    • You have refused to submit to a security check.
    • The applicable fare or any charges or taxes payable have not been paid.
    • The payment of your fare is fraudulent.
    • You do not have the proper documents for travel.
    • The booking of our seat has been done fraudulently.
    • The credit card by which you paid for the fare has been reported lost or stolen or counterfeit.
    • The Itinerary or booking or Electronic Ticket is counterfeit or fraudulently obtained.
    • The Itinerary has been altered by anyone other than us or our authorized agent (in which case we reserve the right to retain such documentation); and/or
    • The person checking in or boarding cannot prove that he is the person named as the passenger on the Itinerary (we reserve the right to retain such Itinerary)
  2. Young Passengers Travelling Alone (YPTA):
    • Below 12 years: We reserve the right to refuse boarding.
    • Between 12 years to below 16 years: Accepted but not escort
      • Children below 12 years will not be accepted for carriage unless they are accompanied by a person of at least 18 years of age.
  1. Passengers who have a medical need to provide a valid medical certificate with dated no later than 7 days from the date of travel: When passengers traveling confirm to the registration. To confirm that the passenger is fit to travel. And needed a companion to travel with them. For passenger safety we reserve the right to refuse to accept passengers with symptoms of infectious or contagious disease within our sole discretion. Passengers with specific requirements requiring special assistance. And passengers with symptoms or medical illness. This includes those who may want to manage. Or take medication or Needle onboard Contact Center at least 48 hours before the scheduled flight departure time. To handle this type of assistance is required in advance.
    • The Carrier may require that a Passenger with a disability travels with his or her own Assistant if it is essential for safety or that Passenger is unable to assist in his or her evacuation of the aircraft or is unable to understand safety instructions.
    • The Carrier reserves the right to require a medical certificate from medical authorities if travel involves any unusual risk or hazard to the Passenger or to other persons. Passengers with a disability will not be permitted to occupy seats in emergency exit rows or in over-wing emergency exit rows. To comply with health requirements. Requirements of state law or security, the airline will provide seating for passengers who need special assistance, as appropriate. And reserves the right to change or move to a new seat on its sole discretion.
    • The Carrier reserves the right to refuse accepting Passengers who must travel on a stretcher on any flight.
    • The Carrier will not refuse to carry passenger wheelchairs or other disability-assistive devices, unless such carriage would be inconsistent with safety or safety requirements. In addition to the regular free baggage allowance, the Carrier will accept such passenger wheelchairs or other disability-assistive devices as priority checked baggage without charge.
  2. Pregnant Passengers: It is the duty of pregnant passengers to advise us of the progress of her pregnancy and present a prenatal care document at the point of booking of seat and at the check-in counter. Our carriage of pregnant passengers is subject to the following conditions:
    1. Pregnancy up to 28 weeks (inclusive): can travel without doctor's medical certificate
    2. Pregnancy 28 weeks to 35 weeks and Multiple Pregnancy 28 weeks to 32 weeks (inclusive): passenger must present a doctor's medical certificate confirming the number of weeks of pregnancy and stating they can fit to travel by plane, and the certificate shall be dated not more than seven (7) days from the scheduled flight departure date.
    3. Pregnancy 35weeks above and Multiple Pregnancy 32 week above: we will refuse carriage.
* Pregnant passengers cannot check-in online
** At the check-in counter and at the boarding gate, there will be a sign for pregnant passengers to notify the ground staff.
*** For pregnant passengers who check-in online without indicating they are pregnant. If found by ground staff or cabin      crew, they will request the pregnant passenger to show the pregnancy document or if pregnancy 28 weeks above            must present a doctor's medical certificate confirming the number of weeks of pregnancy and stating they can fit to      travel by plane, and the certificate shall be dated not more than seven (7) days from the scheduled flight departure date.

Article 12 Baggage

  1. Items Unacceptable as Baggage or to be carried inside Baggage: We reserve the right to refuse carriage of such baggage or such items found in baggage as follows:
    • Items which are not properly packed in suitcases or other suitable containers in order to ensure safe carriage with ordinary care and handling.
    • Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the Dangerous Goods Regulations of the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA) and in our Terms & Conditions and Conditions of Contract.
    • Items the carriage of which are prohibited by the applicable laws, regulations or orders of any state or country to be flown from, to or over.
    • Items which in our reasonable opinion are unsuitable for carriage by reason of his/her weight, shape, size or character.
    • Fragile or perishable items.
    • Live or dead animals.
    • Human or animal remains.
    • Fresh or frozen marine product cannot be carried on baggage or any checked baggage except the cooked food in properly packed and must not be smelly.
    • Firearms and ammunition.
    • Explosives, flammable or non-inflammable gas (such as aerosol paints, butane gas, lighter refills) refrigerated gas (such as filled aqualung cylinders, liquid nitrogen), flammable liquids (such as paints, thinners, solvents) flammable solids (such as matches, fire lighters), organic peroxides (such as resins), poisons, infective substances (such as viruses, bacteria), radioactive material (such as radium) corrosive materials (such as acid, alkali, mercury, thermometers), magnetic substances, oxidizing materials (such as bleaches).
    • Weapons such as antique firearms, swords, knives and similar items provided that such items may be allowed as checked baggage at our absolute discretion for very special reasons. These cannot be carried into the aircraft for any reason whatsoever.
  1. Valuable and Fragile Goods: Passengers are strongly advised not to check in such items as baggage. If they are checked in as baggage, passengers agree they send for carriage of such items at his/her own risk. Such items include money, jewelry, precious metals, silverware, electronic devices, computers, cameras, video equipment, negotiable papers, securities or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts and the like. The passenger will be required to sign a Limited Release at check-in counter confirmation to consent does not make any claim against the airline.
  2. Right to Search: For reasons of safety and security, we may require you to undergo a search, x-ray or other type of scan on your person or your Baggage. We reserve the right to search your Baggage in your absence if you are not available, for the purpose of determining whether you are in possession of or whether your Baggage contains any unacceptable or prohibited items. If you refuse to comply with such searches or scans, we reserve the right to refuse carriage of you and your Baggage without refund of fare to you and without any other liability to you. In the event that a search or scan causes injury to you or damage to your Baggage, we shall not be liable for such injury or damage unless the same is due to our fault or negligence. We will not be liable for locks damaged due to customs or security inspection at both arrival and departure airports.
  3. Checked Baggage: Upon delivery to us of Baggage to be checked, we shall take custody thereof and issue a Baggage Identification Tag for each piece of Checked Baggage. Checked Baggage must have your name or other personal identification affixed securely to it. Checked Baggage will be carried on the same aircraft as you unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight, we will deliver same to you within a reasonable time of arrival of that flight unless applicable law requires you to be present for customs clearance. For health and safety reasons the Carrier will not accept any individual item exceeding 32 kg and with combined dimensions of more than 81cm height, 119cm wide and 119cm depth. This weight limit does not apply to mobility equipment.
  1. Baggage Fee:
    1. Prepaid Baggage Rate: Lion Baggage can be made at least 3 hours prior to flight departure only.

      Lion Prepaid Baggage Fee

      Weight (Kilogram)

      Domestic Routes (Baht)

      International Routes (Baht)

      5

      200

      325

      10

      270

      475

      15

      375

      625

      20

      405

      775

      25

      495

      1,000

      30

      645

      -

      35

      795

      -

      * Effective 19 AUG 2022 onwards, Bangkok (DMK) - Nan (NNT) (vv.) can pre-purchased baggage only 5 kg.

    2. Airport Baggage Rate: 

      Domestic Route

      Rate

      International Route

      Rate

      15 Kilograms

      1,100 Baht

      15 Kilograms

      -

      20 Kilograms

      -

      20 Kilograms

      1,600 Baht

      * Not available on routes NAN,


    Remark:

    • The Total weight of items 5.1 and 5.2 must not more than 45 kilograms per passenger
    • In the case that passengers have purchased prepaid baggage, passenger can purchase “Airport baggage rate” at the airport by limited one-time purchase per passenger and per sector.
    • If the baggage weight exceeds 45 kilograms, Excess baggage rate will be applied for overweight (charge per kilogram) as follows

    Excess Baggage Fees

    • Domestic Route will charge 350 THB per kilogram.
    • International Route will charge 525 THB per kilogram. (Not applicable charter flight)
    • The airline reserves the right to refund fees in accordance with items 5.1 and / or 5.2 except in the case that Passengers are unable to travel on the same flight due to schedule change by the airline and / or canceling the flight.

    Baby buggies, manual wheelchairs, mobility devices and walking frames are carried free of charge. There is no baggage allowance for infants, although a pram/buggy will be carried free of charge.

    The object in the discretion of the airline, such as a pistol which can register for one each. It is not allowed to carry to the cabin, whether the passengers must inform the airline staffs once make a booking and present at the check-in counter of the airline before the scheduled flight departure time one (1) hour. With present the authorization document to carry firearms to staff of the airline. (Domestic Flight)

  1. Unchecked Baggage: Passengers (except infants) are allowed one (1) items of baggage to be carried on board. The items of baggage may be a combination of any two of the following: cabin bag or a laptop bag or a handbag. The cabin bag shall not exceed the dimensions of 40cm X 30cm X 20cm and must not weigh more than 7kg. The cabin bag must fit under the seat in front of you or in an enclosed storage compartment in the cabin. Items determined by us to be of excessive weight or size or of an offensive nature will not be permitted on board and passengers are advised to check in such items as Checked Baggage at the Airport Check-in counters in accordance with Article 8.4, failing which, we reserve the right to check in such items as Checked Baggage upon boarding subject to gate baggage fee payable at the boarding gate. Subject to the prevalent applicable local laws and regulations passengers may take liquids on board in his/her hand luggage provided they meet the following restrictions:
    • The liquid is in a container with a maximum volume of 100ml. o That all liquid containers meeting the maximum volume of 100ml each can be fitted comfortably into a transparent, re-sealable 1-liter plastic bag.
    • The plastic bag should be presented separately at security. You may be required to dispose of liquids which do not meet the above requirements.

Fruits: Allowed on board as cabin baggage provided the items are properly packed and sealed and not consumed onboard. Please note that durian, jackfruit and fruits with a pungent smell which are universally banned in aircraft cabin will not be allowed in cabin baggage and checked baggage.

Hypodermic needles Syringes and Auto-injectors: are classified as prohibited items within an aircraft cabin unless passenger requires for medical reasons/ documented proof must be shown. The material must be professionally packed and labeled otherwise is likely to be removed to check-in baggage.

  1. Any Carry-on baggage that weights more than 7 kilograms or oversize or overweight will not be allowed in the cabin. Passenger must strictly comply with the terms and conditions of Article 6. If the passenger does not comply with the said terms and conditions, the airline reserves the right to load such baggage as checked baggage and load into the aircraft compartment. Passengers are required to pay fees at the boarding gate based on the excess baggage fees per kilogram. 
    • Domestic routes 350 baht per kilogram
    • International routes 525 baht per kilogram

  1. Collection and Delivery of Baggage: You shall collect your Baggage as soon as it is available for collection at places of destination. If you do not collect it within a reasonable time and the baggage needs to be stored at our premises, we may charge a storage fee. If Checked Baggage is not claimed within one (1) month of the time it was made available to you, we may dispose of it without any liability to you. Only the bearer of the Baggage Identification Tag delivered to the Passenger at the time the Baggage was checked is entitled to delivery of Baggage. If a person claiming the Baggage is unable to produce a Baggage Identification Tag for identification of the Baggage, we will deliver the Baggage to such person only on condition that he has established to our satisfaction his right thereto, and if required by us, such person shall furnish adequate security to indemnify us for any loss, damage or expense which may be incurred by us as a result of such delivery. Acceptance of Baggage by the bearer of the Baggage Identification Tag without complaint at the time of delivery is prima facie evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage between us.
  1. A limit of one firearm and a maximum of 05 kilograms of ammunition are permitted per person. A maximum of 10 firearms are permitted per flight. It is not allowed to carry to the cabin, whether the passengers must inform the airline staff at the check-in counter of the airline with presents the authorization document to carry firearms to staff of the airline. A 500-baht fee will apply for each firearm for firearm transportation fees. The airline reserves the right to passengers who register at the counter by first come first served. All firearms must be stored in a hard case for safe transportation and ammunition must be packed safely. (Each firearm must not contain any ammunition and must be empty of any rounds) this service is only supported by domestic flights and not allowed for international flights.

       *** The firearms transportation fee: Start on 15th January 2019 ***

  • In the event a passenger is unwilling to pay 500 baht for firearm transportation fee, they are entitled to a full refund of their flight.
  • In the event if there are more than 11 passenger who would like to check in with firearms and/or ammunition. only the first 10 passenger can proceed on their flight. The further passenger must take another flight, the airlines will waive the admin fee. However, the passenger must pay the difference fare of any higher ticket prices.
  1. If You Collect the Wrong Bag: If you pick up the wrong bag or other baggage from the baggage carousel, it is your responsibility immediately to return the bag baggage at your own cost to the baggage claims officer or airport manager at the airport where you collected it, you will also be responsible for the cost of delivery which we will incur to deliver the bag to the rightful owner. 

Article 13 Schedules, Cancellations

  1. Schedules: We will use our best performance to avoid delay in carrying you and your baggage to your destination. We will effort to adhere to published schedules in effect on the date of travel. However, times shown in timetables, schedules or elsewhere are subject to change and from time to time and we shall not be liable in any way whatsoever for any loss incurred by passengers as a result of such change.
  2. Flight Cancellation or Changes Flight Schedules: At any time after your booking has been made, we may change our schedules and/or cancel, terminate, divert, postpone, reschedule or delay any flight where we reasonably consider this to be justified by circumstances beyond our control or for reasons of safety or commercial reasons. In the event of such flight cancellation, we shall at our option, either:
    1. International Routes
      1. Arrange passengers to travel on the earliest flights if seats are available with no additional cost. Or the airline will extend the period of reservations; or
      2. If the passenger does not wish to travel, passenger can keep the tickets as Credit Shell. Passengers can reuse Credit Shells which must be done at least 4 hours before departure.
        • In the case of Schedule Change, if flight has been changed the departure time more than 30 minutes, Passenger can keep   credit shell 180 days from the original travel date.
        • In the case of Flight Cancellation, Passenger can keep credit shell 365 days from the original travel date.
      3. If the passenger wishes to cancel the trip due to Flight Cancellation and / or Schedule Change before or after the original departure time of three (3) hours or above, the airline will process to refund the air fare and the fee charged in accordance with the amount. Or only the part that has not traveled yet. Passengers can claim the return fare through their bank account, credit card or debit card.
    2. Charter Flight

      • The airline complies with the announcement of the Ministry of Transport on Protection Rights Using Thai air carriers Services for Domestic Scheduled air services 2013 (B.E. 2556)

    3. Domestic Routes
      • The airline complies with the announcement of the Ministry of Transport on Protection Rights Using Thai air carriers Services for Domestic Scheduled air services 2010 (B.E.2553) Remarks: In case passenger chooses or accepts to keep the tickets as Credit Shell, Passengers can reuse Credit Shells which must be done at least 4 hours before departure. 
        • In the case of Schedule Change, if flight has been changed the departure time more than 30 minutes, Passenger can keep credit shell 180 days from the original travel date.
        • In the case of Flight Cancellation, Passenger can keep credit shell 365 days from the original travel date.

Article 14. Conduct aboard Aircraft

  1. If in our reasonable opinion you conduct yourself on board the aircraft so as to endanger the aircraft or any person or property on board, or obstruct or hinder the crew in the performance of his/her duties, or fail to comply with any instruction of the crew including smoking, alcohol, use of cellular telephones, or use any threatening, abusive or insulting words towards the crew or behave in a manner which causes discomfort, inconvenience, damage or injury to other passengers of the crew, we may take such measures as we deem necessary to prevent continuation of such conduct including restraint. You may be disembarked and refused onward carriage at any point and may be prosecuted for offences committed on board the aircraft.
  2. If a result of your conduct we decide, in exercise of our reasonable discretion, to divert the aircraft for the purpose of offloading you, then you shall be liable for all costs which we incur of any nature whatsoever as a result of or arising out of that diversion.
  3. For safety reason, we may forbid or limit operation on board the aircraft of electronic equipment, including, cellular telephones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio-controlled toys and walkie-talkies. But Operation of hearing aids and heart pacemakers is permitted.
  4. Passenger are not allowed to smoke including electric cigarettes in any areas on the aircraft. Passengers are not allowed to bring outside food or beverage for eating on board aircraft.

Article 15. Liability Limitations

  1. According to Clauses 17 and 18 of the Warsaw Convention, airline companies are liable for any damage that occurs to passengers or his/her belongings during in-flight. However, airline companies will not be held responsible if the damage results from the passenger's own fault or one of his/her temporary servants such as doctors assisting ill passengers on his/her own initiative (Clause 20).
  2. Notice of Baggage Liability Limitations: Liability for loss, delay or damage to baggage including any parts of the baggage such as wheels, feet, straps, pull/telescoping handles, hangar hooks, loose flaps, zippers, pockets or other attached items is limited unless a higher value is declared in advance and additional charges are paid. Liability for domestic travel and liability for international travel vary according to the respective law.

Article 16. Time Limitation on Claims and Actions

  1. Notice of Claims: Acceptance of Baggage by the bearer of the Baggage Identification Tag without complaint at the time of delivery is sufficient evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage, unless you prove otherwise. If you wish to file a claim or an action regarding Damage to Checked Baggage, you must notify us as soon as you found the Damage, and at the latest, within one (7) day of receipt of the Baggage. If you wish to file a claim or an action due to delay of Checked Baggage, you must notify us within twenty-one (21) days from the date that the Baggage has been placed at your disposal. Every such notification must be in writing and posted or delivered to us within the above periods.
  2. Limitation of actions: Any right to damages shall be elide if an action is not brought against us within two (2) years of the date of arrival at the destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. The method of calculating the period of limitation shall be determined by law of the court where the case is heard.  

Article 17. Modification and Waiver

None of our agents, employees or representatives has authority to alter, modify or waive any provisions of these Terms and Conditions.

Article 18. Dangerous Goods

Article 19. Overbooked and Downgrade

Overbooked

  1. Airlines offer the passenger the following options:
    1. Airlines provides refund full fare or provide Travel Voucher or any compensation and any fee charge which is passenger acceptable
    2. Re-routing change the flight to the destination on the listed as present on the ticket or go to a nearby destination as soon as possible or next day or other dates as per the wishes of passenger without any additional charge
    3. Provide another travel option by appropriate alternative transportation to the destination specified in the ticket. Or other destinations that are close to the original destination as per the wishes of the passengers without any additional charge
  2. Provide a hotel room for the passenger without any charge at least 1 night and arranges an appropriate transportation between the airport and the hotel if the new flight is scheduled to depart later than the original schedule for 1 day without any charge.
  3. Provide compensation by cash 1,200 Baht per person for Domestic flights. Except international flights will not receive this compensation.

Remark: A clarification letter can be provided if the passenger requests.

Downgrade (For Domestic flights and International flights)

If passengers accept the service as an economy class

  • Step 1: Passengers will be comfortable in the front seat zone. Passengers will be able to load free luggage up to 30 kg. Passengers will receive free meal on board.
  • Step 2: Passengers will receive a complimentary voucher ticket, valid up to 6 months (Complimentary card does not include airport tax and travel insurance) or

  • Step 1: Passengers will be comfortable in the front seat zone. Passengers will be able to load free luggage up to 30 kg. Passengers will receive free meal on board.
  • Step 2: Passengers will receive a refund of the base fare 40% of the ticket.
If passenger does not accept the service as an economy class Passengers will receive full refund.