Answer :
Tickets can be purchased via online and also at any Malindo Air sales counters.

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Answer :
No, at this point of time, you will not be able to purchase such ticket from a travel agency.

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Answer :
Through check-in is done from any online station provided the en-route station is also online. Guests can use our through check-in services in KLIA Main Terminal and in all international airport operated by Malindo Air(OD).

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Answer :
Lion Connect is not available for flight origin and/or departure from the following airport;

• Ubon Ratchathani Airport (UBP)
• Udon Thani International Airport (UTH)
• Krabi Airport (KBV)
• Surat Thani Airport (URT)
• Nakhon Si Thammarat Airport (NST)
• Khon Kaen Airport(KKC)
• Trang Airport(TST)
• Phitsanulok Airport (PHS)

Passengers are required to clear the immigration and recheck-in.

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Answer :
The following steps need to be performed:

• Check travel documents, passport and connecting flight coupon of the passenger;
• Check ticket and baggage (if any) by entering information into computer system as per the check-in process on Malindo Air(OD) and Thai Lion Air(SL);
• Provide baggage claim card (with baggage number) to the passenger; and
• Issue boarding pass to until the final destination. For a sample itinerary DEL-KUL-DMK-CNX, the final destination will be CNX.

Answer :

INTERNATIONAL-INTERNATIONAL (CIQ)
Check-in process will be as abovementioned steps. In addition, check-in staff will have to provide boarding pass to the final destination along with the baggage claim card. Upon arrival at the final destination, passenger will have to clear immigration and collect the checked baggage.

INTERNATIONAL-DOMESTIC
Check-in process will be as abovementioned steps. In addition, check-in staff will have to provide boarding passes to the final destination along with the baggage claim card. Passenger Service Officer are stationed to assist passengers upon arrival at DMK to Domestic Transfer area. Passengers will have to go through Passport Control at the Immigration counter and undergo Customs inspection. Passengers will then go through CIQ procedures before boarding the connecting flight to their final destination.

*Lion connect is not available for Domestic - Domestic.

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Answer :
Through check-in requires the connecting flights to be booked and ticketed under one single PNR.

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Answer :
Passenger travel with Thai Lion Air and have a connection flight with Malindo Air where transsit point is Donmueng airport or Kuala lumpur international airport. Passenger can contact Check-in counter to receive boarding pass to the final destinations.

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Answer :
No, you would not be able to perform a through check-in as the reservation are created separately.

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Answer :
You will be given a free baggage allowance as per your ticket, which is 30kg throughout your entire journey for an economy class of travel.

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Answer :
Yes, as for through check-in, you would be able to purchase an extra baggage allowance for a through check-in. If the event that the checked-in luggage exceeds given allowance, you would need to pay access baggage fee for both Malindo Air and Thai Lion Air flight according to the respective airline published rates.

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Answer :
No, bags will be tagged to the final destination. You are to claim your baggage at the end of your journey.

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Answer :
No, you will not be able to perform a web through check-in as this facility is not available at this point of time.

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Answer :
Connecting time shall not be less than ninety (90) minutes where the connecting time is measured between the arrival of one flight to the departure of another connecting flight.

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